Distance/Online Counseling Guidelines


The nature of computers is such that security measures are needed to ensure privacy and confidentiality. As part of the process of setting up online communication, you will be asked to message IM/chat in Doxy.me. Doxy.me is encrypted and is secure for chat, audio or audio/video communication.

Your Doxy.me Identity

Identity theft is big business in the criminal world. Your identity has a value and you must protect this to ensure that you don’t become a victim. There are a number of controls in place that protect your information and identity when in use with Doxy.me.

When you sign into your account on our site all the information is sent over SSL. SSL encrypts all the information before it leaves your computer and can only be decrypted by our server. This is the technology in place, for example, on your online banking site or when you make a payment on an e-commerce website. When you sign in via Doxy.me itself your information is also encrypted and kept safe from malicious third parties.

Doxy.me also uses a technology called digital certificates to provide further assurance that you are in conversation with whom you think you are. Everyone using Doxy.me is issued this digital certificate and it forms part of the protection that is provided to ensure that your Doxy.me account can only be used by you and help to ensure that third parties can’t impersonate you. Remember, this identity is protected by your Doxy.me name and password and this information should never be shared with other individuals.

Password Protection

If others have access to your computer, you can use a password to stop them from viewing your documents and other information that may be stored on your hard drive. We also recommend any session information or personal journaling stored on your hard drive be encrypted. Cryptainer is a free application that allows you to secure your data and ensure privacy.

Workplace Computers/Email Privacy

Since employers usually have a legal right to view data on company computers, we advise you to protect your privacy by avoiding the use of workplace computers for online counseling.

Other Privacy Considerations

If you are in a relationship that is abusive or someone you live with does not respect your basic right to privacy, please be aware that the same programs employers use to view data on employee computers is available to individuals as well. These programs record every keystroke made on the computer. If you have reason to suspect someone of going to such extremes, then online therapy may not be a good option at this time.

Backup of Therapy Records

Therapy Records are kept for five years after the last contact. Our documentation is saved on an off-site secure server and is backed up daily.